Phones

Texts and calls go through the SIM cards in these phones, on their usual prepaid or postpaid plans. How to add a phone · Keeping phones online

Latest texts

All activity

Settings

How this sub-account's texts and calls are handled. Only its admins can change them.

Numbers & contacts

How numbers are read, and what is logged in the CRM.

Default country Used to read local numbers like 0917 123 4567 (PH) or (555) 123-4567 (US). Create a contact when an unknown number texts or calls Ignore short codes and named senders (bank OTPs, carrier promos) Also log texts I send from the phone's own messaging app Log phone calls (inbound, outbound, missed) Attach call recordings found on the phone

Missed-call text-back

A text to callers whose call nobody answered.

Text callers back automatically when a call is missed Message

Sending limits (per SIM)

Carriers can block consumer SIMs that send in bulk, so these limits pace texts from each SIM. Android also asks the phone keeper to allow sending after 30 texts in 30 minutes. What to do

Seconds between texts Max per hour Max per day

Delivery

What happens to a text while its phone is offline.

Fail over after (seconds)Another phone takes over a contact's texts after this long. 0 = never. Give up after (minutes)A text no phone could send by then is marked not sent.

Phone offline alerts

Find out when a phone stops reaching the gateway (switched off, flat battery, no signal, app closed) so customer texts don't sit waiting. More about alerts

Alert me when a phone goes offline, and again when it's back Offline for (minutes)Shorter drops (a restart, a lift) are ignored. Text these numbers Up to 3 numbers, separated by commas. The text comes from another phone that is still online, so this needs at least two phones. Alerts also pop up on this page.

Phones

Latest texts

Channels

Coming soon

Recent channel messages

Dialer

Call from your phone

Live calls

Recent calls

Activity

Recent texts

Recent calls

Subscription

Plans

History

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